Conditions of Sale
Our contract with you
After you have placed your order we will send you an order acknowledgement by email. Our acceptance of your order and completion of our contract with you does not take place until the goods are dispatched to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation.
We charge £3.99 for the packing and delivery of goods. This charge remains the same whatever the size of your order. When goods are in our warehouse and are in stock we deliver within 5-10 working days of approving your order. If delivery is likely to be longer, we will give you a likely delivery date. If, for example, an item is unavailable, we may send an alternative, which you can return, free of charge, if it is unsuitable. We reserve the right to accept in part or in full, or decline, any order or request for credit.
Your use of the products
All our products are for domestic use only. If you intend to use them for business, then you must check that they are suitable. You may also invalidate any warranty if the products are used for business purposes.
Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product's failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.
Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.
Whether products have been used for domestic or business purposes, La Redoute does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or willful misconduct. This clause does not affect your statutory rights as a consumer.
Returning goods to us
You have 14 days from the receipt of your order in which to return any item to us. They must be in their original condition. Once we have received your returned goods, we will refund your money in full, using the same method by which you paid for them.
The La Redoute Personal Account
A Personal Account is a credit account. A Personal Account is available subject to acceptance to UK residents aged 18 and over subject to the terms and conditions of the credit agreement. 26.8% APR Typical. The minimum monthly payment is £5 or 5% of the outstanding balance whichever is the lowest.
If you don't keep your account up to date and make payments on time, we reserve the right to charge you £12 for the costs we incur in dealing with any breach of the credit agreement. This may include the costs of sending you a reminder letter or any other type of letter, dealing with a bounced cheque or any other failed method of payment, the costs we incur in transferring your account to a debt collection agency, or any other costs we incur. Payments you make will first be applied to charges and insurance before being used to reduce your outstanding balance. We reserve the right to ask for payment of the outstanding balance if you do not honour the terms and conditions of the credit agreement.
When you apply for a Personal Account we will perform a credit search. We will search the files of credit reference agencies who will record the search and we may share information (including credit and electoral role data) about you and the conduct of your account with them and with other lenders and relevant third parties. We check everyone's details with fraud prevention agencies and if anyone gives us false or inaccurate information and we suspect fraud, we record this. We and other organisations use such records, together with records which relate to members of your household and those with whom you are financially linked, to make decisions about credit and all types of insurance proposals and claims for you, members of your household and those with whom you are financially linked. This information will also be used to prove identity, for money laundering prevention and for fraud prevention purposes.
We may also use your information held within the Redcats (UK) PLC group of companies, including shopping habits, to approve, open and run your Personal Account, including for the purposes of payment recovery and debtor tracing. If you require details of the credit reference agencies from whom we obtain, and with whom we record information about you, please telephone our Customer Care team on 0844 842 2222. Our lines are open from 8am to 9pm, Monday to Saturday. Calls cost up to 5p per minute with a connection charge of no more than 3.5p from all BT landlines. Mobiles and other providers' charges may vary.
Order Codes
Order Codes tell us which promotion or special offer you are entitled to claim with your order. The order code is for you personally, and remains the property of the company at all times. Unless stated otherwise, order codes can only be used once and discounts are not valid on Mini Price items, On-Trend products, Green Page items or Online Specials. If you place more than one order using the same order code, your first order only will be accepted.
Trading Area and VAT
Our merchandise (except certain stated items) is for sale within the UK, Channel Islands, the Isle of Man, Northern Ireland and BFPO Germany. All prices include VAT unless the product is exempt. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union. Where VAT is chargeable, we reserve the right to amend our prices to reflect any changes in VAT that may occur. The new price will be shown on the product page on the site, your order confirmation email and delivery note.
Data Protection Act 1998
La Redoute is registered to hold personal data under the Data Protection Act 1998.
We search the files of credit reference agencies that record the search and share information about you and the conduct of your account with them, other lenders and relevant third parties. We check everyone's details with fraud prevention agencies and if anyone gives us false or inaccurate information and we suspect fraud, we record this. We and other organisations use such records to make decisions about credit and all types of insurance proposals and claims for you, members of your household and those with who you are financially linked, to prove identity, and for the prevention of money laundering and fraud.
We welcome applications from the UK, Northern Ireland, Channel Islands and BFPO Germany. We may also use your information, including shopping habits, to approve, open and run your personal account, including payment recovery, debtor tracing and for our marketing.
We would like to keep you informed about our new products and any special offers throughout the season. We will contact you by post, telephone, SMS and email unless you ask us not to do so. You can do this by visiting Contact Us and sending an email with 'no more marketing' as the subject. Please include your name and customer number and the method of contact (email, SMS, telephone or post) that you want us to stop. Alternatively, contact our Customer Care team on 0844 842 0000.
We may also share your details with third parties who provide products or services that may be of interest to you. We may give them permission to contact you by post, telephone, SMS and email unless you ask us not to do so. If you no longer wish to receive marketing information from third parties, please visit Contact Us and send us an email with 'no third party marketing' as the subject. Please include your name and customer number and the method of contact from third parties (email, SMS, telephone or post) that you want to stop. Alternatively, contact our Customer Care team on 0844 842 2222.
La Redoute is a member of the Mailing Preference Service, which you can contact to have your name and address removed or added to members' mailing lists. Details are available from MPS, Freepost 22, London W1E 7EZ.
How we use Cookies
Cookies are pieces of data that a website can send to your browser and may then be stored on your system. They show which pages on a site you have seen and any advertisements that may be placed on them. They also help us identify which are the most popular areas of our site and those which need to be improved to make them easer to use. Most web browsers automatically accept cookies. You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie. This will give you the opportunity to decide whether or not to accept it.
I would like to view the privacy policy of the third party companies.
I would like to opt out of online tracking.
Consumer Protection (Distance Selling) Regulations 2000
All home shopping companies must give 7 days in which customers can cancel or return any item in their order. To make shopping easier for you, La Redoute has extended this period to 14 days.
Copyright and Trademark
The use of Trademarks advertising our merchandise should not be taken as indicating the merchandise's country of origin.
Ethical Labour Policy
La Redoute affirm their policy of observing the provisions of the International Labour Policy Organisation and require their suppliers to commit themselves to the principles which constitute the Group’s Suppliers’ Charter.
Alteration to the Terms and Conditions, Waiver & Governing Law
We reserve the right to amend these terms and conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.
Proprietor: Redcats (Brands) Limited trading as La Redoute. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH. Registered in England No. 110433.
La Redoute is a trading name of Redcats (Brands) Limited, which is authorised and regulated by the Financial Services Authority, in relation to insurance mediation activity only. Redcats (Brands) Limited's reference number is 312583.